We've tried to answer the most common questions below. If your question isn't here, just email firstname.lastname@example.org and we'll aim to respond within 24 hours.
UK shipping information
Free UK shipping on all orders over £150 (yay!)
Standard delivery takes 2-3 working days.
Next Day Delivery before 12pm - £10
Nominated Saturday or Sunday Delivery - £10
For Next Day Delivery, Nominated Saturday and Sunday Delivery please ensure you have placed your order before 10 am the day before. Note, this must be a working day. Eg Order before 10 am on the Friday to ensure a Saturday delivery.
GENERAL DELIVERY INFORMATION
Delivery time applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland where delivery may take slightly longer. Delivery times are for in stock products only, excluding engraved products.
All deliveries are tracked and must be signed for.
Please note we are unable to deliver on Bank Holidays.
Do you ship internationally?
We ship internationally with FedEx. We offer free US shipping on orders over $200.
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local FedEx or postal office for rates.
Plase email us to find out about additional cost od taxes and local duites.
How does UK Saturday and Sunday delivery work?
You can place your order on any working day and it will be delivered on Saturday or Sunday (your choice).If you place your order on Friday to guarantee Saturday delivery you need to complete your order by 10am.
What do I do if an item is missing or damaged?
Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team on email@example.com as soon as possible with your order confirmation number to hand.
How do I amend an order?
If you need to amend any details, such as delivery address, please contact us within the hour of you placing the order at firstname.lastname@example.org. Once an order has been shipped it cannot be cancelled or amended.